Please know that your support makes a difference, and what you brought home can be re-homed. Feel free to pay forward anything received through Space Alive. Who knows, it could be just right for someone else! For this, we do not refund orders for buyer’s remorse. Neither do the creators and collaborators we work with. This includes everything but printing defects.
There's always something we can do to ensure each purchase is a winning situation for everyone involved! For any and all questions or curiosities about returns, please click here and send a message to Space Alive.
As of July 1, 2021, all shipping through Space Alive is provided by the suppliers we work with. Please note, any unclaimed mail will be returned to their facility, and donated to charity after 4 weeks. Addresses deemed insufficient by the mailers, including wrong addresses, will also be returned to the suppliers, and donated after 4 weeks if unclaimed. Packages lost in transit need to be reported within 4 weeks of the delivery date, to be re-shipped with costs covered. Otherwise, all shipping and re-shipping costs are covered by the person purchasing.